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Return & Exchange

If for any reason you are not satisfied with your purchase, products that have not been opened and are in their original packaging can be returned for change or refunded.

Return Instructions

To request a return authorization number (RAN), simply write and email to info@erbariotoscano.it stating the code number of the product to return or exchange. You will receive an email from www.erbariotoscano.eu with your RAN number and instructions for the return shipment.

The courier for the return shipment will be provided in the return instructions email sent by www.erbariotoscano.eu. Please write the Return Authorization Number on the shipment form and on the outside of the box and complete the shipment as per the instructions in the RAN E-mail.

The return shipment is FREE when shipped using the courier provided by www.erbariotoscano.eu.
If the return package is shipped using a different courier than the one provided, all consequent costs will be the client’s responsibility.

The two Types of Return are:

Product Exchange

Items can be exchanged only with products of the same value when available. Only one exchange for product is possible.

Store Credit

As soon as the return has been processed, the customer will receive a code for the total value of the return items. The code may be used on the following order placed on www.erbariotoscano.eu.
It can be used one time only on a future order within three months of the return;
It is not cumulative with other store credits;
It must be used entirety on an order that is either equal to or greater than the value of the store credit.

Refund

Refunds will be processed as soon as returned items have been checked and accepted by www.erbariotoscano.eu.
Orders paid by PayPal or by bank transfer will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Returns must be shipped within 30 days of the order delivery date.

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